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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

Customer Service Supervisor

clear search

Customer Service Supervisor

April 26, 2018
Exciting new startup based in Sydney is looking for
a Customer Service Supervisor

MUST HAVE WRITTEN AND VERBAL MANDARIN SKILLS

Working on the rotating shifts

  • Lead, develop, and support agents through frequent coaching
  • Monitor the Client Service team (ensure name tents are displayed, dress code is followed, clean desk policy, breaks are taken in  a timely manner, professionalism, etc.)
  • Assist Senior agents and agents with questions or concerns
  • Clearly communicate changes/updates to agents
  • Effectively delegate tasks to senior agents and agents
  • Complete detailed shift reports on a daily basis
  • Prepare Shift Rosters
  • Review emails, keep up-to-date, and email correspondence
  • Attend various meetings (Meetings with agents, Manager, etc.)
  • Updating the Database with changes and keep track of issues, coaching, meetings, attendance, incidents, etc.
  • Review System/Database for outstanding issues
  • Administrative HR needs of Client Service team such as Performance Reviews and Recruiting
  • Report to the Manager with concerns/updates/changes
  • Production system set up
  • Document library build up and maintenance
  • Assist Manager with various projects
  • Provides daily direction and communication to agents and make sure that client service enquiries to be answered in a timely, efficient and knowledgeable manner.
  • Assist for suggesting methods to improve area operations, efficiency and service to both internal and external parties.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Prepare yearly employees’ training plan.
  • Responds and resolves employee relations issues expressed by team members.
  • Create and maintain a motivated, high-energy and high-quality work environment so that team members are motivated to perform at their highest level.
  • Addresses disciplinary and/or performance problems according to company policy.
  • Makes effective/appropriate decisions relative to corrective action as required.
If you feel you are a good match and have strong Mandarin skills,
please send your CV in word format to sabrina@citirecruitment.com

Sabrina Matuda
0432 516 536
  • Job Categories: Sales & Account Management ( Sales – Other )
  • Job Types: Permanent / Full Time
  • Job Location: Sydney

CLICK HERE TO APPLY FOR THIS JOB

Sabrina Matuda - GM

IT Recruitment Consultant
  • author
  • author

I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.

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Meet the CITI Team


  • Adrian Spurrier - Head of IT Talent

    Head of IT Talent
  • Sabrina Matuda - GM

    IT Recruitment Consultant

IT & Digital Recruitment Without Guesswork

"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment

  • Adrian Spurrier - Head of IT Talent

    I’ve successfully built up 8 years of local industry knowledge specialising in the recruitment of Infrastructure professionals with a focus on Open Source, emerging and Cloud Technologies and DevOps Engineers. Combining strong sales skills with excellent technical knowledge, I provide exceptional service to both my clients and candidates. Please contact me for more info - adrian@citirecruitment.com

    Adrian Spurrier - Head of IT Talent
  • Sabrina Matuda - GM

    I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.

    Sabrina Matuda - GM

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