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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

Customer Success Manager – Melb

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Customer Success Manager – Melb

November 19, 2015

Customer Success Manager – SaaS Product – Melbourne

We are seeking a Customer Success Manager to join a Melbourne based SaaS company with 2-3 successful product lines.

We seeking someone with around 2-4 years exp and ideally have worked on Cloud / Saas based products.

Their SaaS product is doing very well, the company is growing rapidly and they have brought on-board a number of large Enterprise and Government based clients nationally. 

As such we are looking for someone who can make a direct connection with the customers’ strategic goals and how solutions can help achieve them.

The role:

The role will see you identifying key use cases that drive the customers’ business, aligning resources on both sides, implementing the technology and driving adoption among the user base. Your passion and determination will drive success both for the clients and the company.

As a Customer Success Manager you will be responsible for every aspect of the customer relationship after the sale is complete. You will coordinate with the developers and the MD to set objectives and achieve milestones on the path to customer adoption.

Responsibilities:

  • Oversee the onboarding of new accounts and ensure successful Implementations
  • Crafting of Statements of Work for all engagements
  • Solution design
  • Constantly strategise, conceive and execute internal processes to improve the Customer Success
  • Identify areas for improvement or enhancement in both the SaaS product line and the company function as a whole.
  • Customer enablement ranging from formal training program delivery to constant efforts to drive self-sufficiency within your assigned customers.
  • Assist in the attainment of this companies license / renewals business

Skills / Attributes:

  • 2-4 Years experience in a similar role – ideally with Cloud / SaaS based software products
  • Proven ability to own the customer relationship, set objectives and drive initiatives to success
  • Well organised.  Able to define project milestones and deliver on-time
  • Experience in Product Management AND the ability to work with, connect to, and influence people useful
  • Good analytical skills, conceptual ability and creativity
  • Strong writer, speaker and presenter at all levels including C-level executives
  • Able & willing to travel periodically as the job requires

Please apply here with your resume. If you require further information please call (03) 9015 9349 and ask for Dee Pollett

  • Job Categories: IT & Telecomms ( Sales Exec / Account Manager )
  • Job Types: Permanent / Full Time
  • Job Location: Melbourne

CLICK HERE TO APPLY FOR THIS JOB

Sabrina Matuda - GM

IT Recruitment Consultant
  • author
  • author

I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.

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Meet the CITI Team


  • Adrian Spurrier - Head of IT Talent

    Head of IT Talent
  • Sabrina Matuda - GM

    IT Recruitment Consultant

IT & Digital Recruitment Without Guesswork

"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment

  • Adrian Spurrier - Head of IT Talent

    I’ve successfully built up 8 years of local industry knowledge specialising in the recruitment of Infrastructure professionals with a focus on Open Source, emerging and Cloud Technologies and DevOps Engineers. Combining strong sales skills with excellent technical knowledge, I provide exceptional service to both my clients and candidates. Please contact me for more info - adrian@citirecruitment.com

    Adrian Spurrier - Head of IT Talent
  • Sabrina Matuda - GM

    I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.

    Sabrina Matuda - GM

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