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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

Desktop Support Team Lead

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Desktop Support Team Lead

August 21, 2015

Desktop Support Team Lead is responsible for measuring performance, continual improvement processes, optimal customer support, strategic oversight, cross-IT group escalation ticket follow up and overall Service Desk performance.

 

Essential Duties and Responsibilities.

 

• Provide leadership and supervision to the current support /service Desk team 

• Review Service Desk associated metrics and implement improvements that increase customer satisfaction.

• Assess, define and continually improve Service Desk team processes and procedures.

• Formulate ITIL/ Service management processes

• Coordinate user working groups and training sessions that increase customer knowledge and facilitate a greater degree of customer interaction.

• Provide management reports and dashboards.

• Develop an understanding of company operations and establish a solid working relationship with business partners throughout the organization.

• Maintain compliance by monitoring key controls and ensuring existing procedures are completed as designed and on schedule.

• Effectively communicate with management and executive C-level customers.

 

Job Qualifications

 

• Bachelor’s degree required.

• Proven IT experience required.

• Must have 3 years of helpdesk/service desk team leadership /management experience.

• Experience managing various ticket systems

• Must have working knowledge and understanding of ITIL service management processes.

• ITIL certifications preferred.

 

Please understand only suitable candidates will be contacted. 
Job Reference:  
Please apply with a word formatted document. 
 
www.citirecruitment.com

  • Job Categories: IT & Telecomms ( Help Desk / Support )
  • Job Types: Permanent / Full Time
  • Job Location: Sydney

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Steve Revins

Senior Tech Talent Manager
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An Irish cat living the dream in Sydney I don’t know what to tell ya! Even though I’m a long way from the homeland I’ve successfully built up 5 years of local industry knowledge specialising in emerging technologies. I have a strong JAVA and Ruby on Rails following in NSW and VIC. I also have extensive experience sourcing specialist software development teams for technology companies with highly transactional, high volume, data intensive environments. Let’s catch up for a pint, but do send me a message and we’ll see what happens!

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Meet the CITI Team


  • Steve Revins

    Senior Tech Talent Manager

IT & Digital Recruitment Without Guesswork

"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment

  • Steve Revins

    An Irish cat living the dream in Sydney I don’t know what to tell ya! Even though I’m a long way from the homeland I’ve successfully built up 5 years of local industry knowledge specialising in emerging technologies. I have a strong JAVA and Ruby on Rails following in NSW and VIC. I also have extensive experience sourcing specialist software development teams for technology companies with highly transactional, high volume, data intensive environments. Let’s catch up for a pint, but do send me a message and we’ll see what happens!

    Steve Revins

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