Helpdesk Support Level 1 – Client Service & Frontend
February 4, 2016
Exciting new startup based in Sydney are looking for junior/mid level, level 1 help desk support professionals to contribute to company growth.
MUST HAVE WRITTEN AND VERBAL MANDARIN SKILLS.
Are you level 1 help desk support? Are you fluent in Mandarin? Are you a PR holder or Australian citizen? If so read on..
List of responsibilities -
• Help desk support on first-level contact and problem resolution for internal and external parties. Liaise with stakeholders and suppliers to resolve transaction queries and technical deficiencies.
• Monitor and respond quickly and effectively to requests/alerts received through the helpdesk via phone or email, monitor for tickets assigned to the queue and process on priority and redirect problems to correct resource.
• Prepare payments work to be accomplished by gathering, sorting and verifying documents and related information.
• Deal with and help resolve any customer complaints.
To be successful in this job -
• We are looking for a positive thinking individual with a cheerful personality.
• Customer focused – patient and helpful
• Strong team player that enjoys a challenge with ability to work independently, as well as in a team.
• Strong interpersonal and relationship building skills
• Strong attention to detail
• Work well under pressure and changing environments
• Flexible with working hours and willing to work shifts – do you concentrate best during odd hours? Does your personal life fit in with a variety of working hours?
Qualifications
• Multi-tasking with excellent listening and communication skills.
• Effective communication skills in Chinese and English, written and verbal
• Intermediate MS Office Skills, particularly Excel
If you feel you would a good match, and have strong Mandarin skills, please get in contact via the apply button and upload your resume.
Steve Revins
Senior Tech Talent Manager
An Irish cat living the dream in Sydney I don’t know what to tell ya! Even though I’m a long way from the homeland I’ve successfully built up 5 years of local industry knowledge specialising in emerging technologies. I have a strong JAVA and Ruby on Rails following in NSW and VIC. I also have extensive experience sourcing specialist software development teams for technology companies with highly transactional, high volume, data intensive environments. Let’s catch up for a pint, but do send me a message and we’ll see what happens!
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Meet the CITI Team
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Steve Revins
Senior Tech Talent Manager
IT & Digital Recruitment Without Guesswork
"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment
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