Helpdesk Support Level 1 – Client Service & Frontend
February 4, 2016
Exciting new startup based in Sydney are looking for junior/mid level, level 1 help desk support professionals to contribute to company growth.
MUST HAVE WRITTEN AND VERBAL MANDARIN SKILLS.
Are you level 1 help desk support? Are you fluent in Mandarin? Are you a PR holder or Australian citizen? If so read on..
List of responsibilities -
• Help desk support on first-level contact and problem resolution for internal and external parties. Liaise with stakeholders and suppliers to resolve transaction queries and technical deficiencies.
• Monitor and respond quickly and effectively to requests/alerts received through the helpdesk via phone or email, monitor for tickets assigned to the queue and process on priority and redirect problems to correct resource.
• Prepare payments work to be accomplished by gathering, sorting and verifying documents and related information.
• Deal with and help resolve any customer complaints.
To be successful in this job -
• We are looking for a positive thinking individual with a cheerful personality.
• Customer focused – patient and helpful
• Strong team player that enjoys a challenge with ability to work independently, as well as in a team.
• Strong interpersonal and relationship building skills
• Strong attention to detail
• Work well under pressure and changing environments
• Flexible with working hours and willing to work shifts – do you concentrate best during odd hours? Does your personal life fit in with a variety of working hours?
Qualifications
• Multi-tasking with excellent listening and communication skills.
• Effective communication skills in Chinese and English, written and verbal
• Intermediate MS Office Skills, particularly Excel
If you feel you would a good match, and have strong Mandarin skills, please get in contact via the apply button and upload your resume.
Sabrina Matuda - GM
IT Recruitment Consultant
I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.
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Meet the CITI Team
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Adrian Spurrier - Head of IT Talent
Head of IT Talent -
Sabrina Matuda - GM
IT Recruitment Consultant
IT & Digital Recruitment Without Guesswork
"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment
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Adrian Spurrier - Head of IT Talent
I’ve successfully built up 8 years of local industry knowledge specialising in the recruitment of Infrastructure professionals with a focus on Open Source, emerging and Cloud Technologies and DevOps Engineers. Combining strong sales skills with excellent technical knowledge, I provide exceptional service to both my clients and candidates. Please contact me for more info - adrian@citirecruitment.com
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Sabrina Matuda - GM
I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.
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