I am looking for a technically minded, proactive individual who has excellent communication skills and who enjoys working within a challenging organisation.

You will have a passion to work with leading products and services within the ICT industry and want a career that is surrounded by these leading edge technologies.

This role gives you the opportunity to work for 4 days and have 4 days off.

Responsibilities:

• Respond to customer requests
• Undertake triage on customer issues and undertake first level trouble shooting of IT infrastructure
• Mange and escalate customer incidents
• Explain to customers how to best use the portal so customers can self-serve
• Undertake remote hands, rack and stack activities safely
• Undertake tape backup maintenance and management activities
• Securely maintain customer technical and service information
• Provide shift handover reports

Experience:

• One years prior experience in a similar role 
• Excellent written and verbal communication
• Proactive and driven self-starter
• Can manage conflict effectively

Please apply here and we will review your application. If you would like to learn more, please call Steven Harvey on 02 8070 9349.
 
http://www.citirecruitment.com/

• Job Categories: IT & Telecomms ( Help Desk / Support )
• Job Types: Permanent / Full Time
• Job Location: Sydney

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