IT Service Desk Officer – 24×7
September 7, 2016
I am looking for a technically minded, proactive individual who has excellent communication skills and who enjoys working within a challenging organisation.
You will have a passion to work with leading products and services within the ICT industry and want a career that is surrounded by these leading edge technologies.
This role gives you the opportunity to work for 4 days and have 4 days off.
Responsibilities:
- Respond to customer requests
- Undertake triage on customer issues and undertake first level trouble shooting of IT infrastructure
- Mange and escalate customer incidents
- Explain to customers how to best use the portal so customers can self-serve
- Undertake remote hands, rack and stack activities safely
- Undertake tape backup maintenance and management activities
- Securely maintain customer technical and service information
- Provide shift handover reports
Experience:
- One years prior experience in a similar role
- Excellent written and verbal communication
- Proactive and driven self-starter
- Can manage conflict effectively
Please apply here and we will review your application. If you would like to learn more, please call Steven Harvey on 02 8070 9349.
http://www.citirecruitment.com/
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Meet the CITI Team
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Adrian Spurrier - Head of IT Talent
Head of IT Talent -
Sabrina Matuda
IT Recruitment Consultant
IT & Digital Recruitment Without Guesswork
"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment
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Adrian Spurrier - Head of IT Talent
I’ve successfully built up 8 years of local industry knowledge specialising in the recruitment of Infrastructure professionals with a focus on Open Source, emerging and Cloud Technologies and DevOps Engineers. Combining strong sales skills with excellent technical knowledge, I provide exceptional service to both my clients and candidates. Please contact me for more info - adrian@citirecruitment.com
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Sabrina Matuda
I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.
What Others Say
"CITI Recruitment is a rarity in the recruitment industry."
“CITI Recruitment is a rarity in the recruitment industry. They are honest, open and reliable. Their knowledge of the IT market is impressive, and their understanding of complex web content management requirements is exemplary. I have worked with CITI for over a 2 years and look forward to working with them again” - Owen B, Sitecore.