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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

ITSM Technical Support Analyst – Large IT Consulting Firm

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ITSM Technical Support Analyst – Large IT Consulting Firm

December 13, 2016

Technical Support Analyst – Large IT Consulting Firm
  
This urgent role will see you join a global Software Products and IT Consulting. You will assist our global customers to keep their business running using best-in-class products. 

The Role:

  • Working directly with IT Product Management and R&D when required to resolve an issue
  • Talking  with  customers  across  a  broad  range  of  industries  to  quickly gain  an  understanding  of various IT issues
  • Managing customer expectations to full resolution
  • Keeping the  customer and the rest of the team informed of what is happening with clear, concise and timely updates throughout an issue’s lifecycle
  • Applying a combination of analytic thinking and technical knowledge to get to the cause of an issue.

Your Attributes:

  • Customer-facing Technical Support experience supporting software products, ideally in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems. 
  • Highly motivated, independent and flexible, with strong team-directed abilities and a collaborative, ‘whatever it takes’ attitude.
  • Exposure to the installation, configuration, administration and troubleshooting, or otherwise advanced use of, the BMC Remedy IT Service Management Suite:
  • Action Request System
  • Remedy MidTier
  • IT Service Management (ITSM) applications
  • MyIT/SmartIT
  • The Ability to duplicate a customer’s specific software error in order to define the cause.
  • Debugging with software development tools.
  • Strong verbal and written communication English language skills and the ability to interpret and answer complex technical questions, provide customer follow-up and contribution to knowledge base content.
  • Native Japanese language skills highly regarded

If you would like more information please call Steve Revins on 02 80709349 or apply here today if you have full Australian work rights.

  • Job Categories: IT & Telecomms ( Help Desk / Support )
  • Job Types: Permanent / Full Time
  • Job Location: Melbourne

CLICK HERE TO APPLY FOR THIS JOB

Steve Revins

Senior IT Recruitment Consultant
  • author
  • author

I’ve successfully built up 5 years of local industry knowledge specialising in emerging technologies. I have a strong JAVA and Ruby on Rails following in NSW and VIC. I also have extensive experience sourcing specialist software development teams for technology companies with highly transactional, high volume, data intensive environments.

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Meet the CITI Team


  • Sabrina Matuda

    IT Recruitment Consultant
  • Steve Revins

    Senior IT Recruitment Consultant

IT & Digital Recruitment Without Guesswork

"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment

  • Sabrina Matuda

    I am a huge people person and spent over a decade in language studies, coaching and sales. However, an inspiring series of events got me into IT recruitment. And I’m loving it! I love building strong and long-term relationships with my clients and candidates and I take pride in ensuring that placements are a strong match for both parties. If you are looking at hiring or contemplating your next career move in IT / Software development hit me up on sabrina@citirecruitment.com.

    Sabrina Matuda
  • Steve Revins

    I’ve successfully built up 5 years of local industry knowledge specialising in emerging technologies. I have a strong JAVA and Ruby on Rails following in NSW and VIC. I also have extensive experience sourcing specialist software development teams for technology companies with highly transactional, high volume, data intensive environments.

    Steve Revins

What Others Say

"CITI Recruitment is a rarity in the recruitment industry."

“CITI Recruitment is a rarity in the recruitment industry. They are honest, open and reliable. Their knowledge of the IT market is impressive, and their understanding of complex web content management requirements is exemplary. I have worked with CITI for over a 2 years and look forward to working with them again” - Owen B, Sitecore.

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  • We have been very impressed with CITI Recruitment and will be using them for any future hiring needs...

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