Level 2 Support Engineer
April 10, 2018
- Installs, configures, maintains, and troubleshoots a wide range of hardware/software.
- Performs hardware/software upgrades to existing computer equipment as needed.
- Provides network support which includes installing networked application software, granting access to users, creating user groups, managing shared resources, and installing peripherals.
- Monitor help desk workload and prioritise work orders effectively.
- Manage user accounts and VOIP accounts.
- Update inventory records for end users; hardware and software.
- Off-hours On-Call support when needed.
- Provide phone, remote control, and on-site break-fix support for printers, desktops, laptops, and phones.
- Set up user accounts, permissions, mailboxes, groups, and other server administration items.
- Document and update all support requests within ticketing system.
- Prioritise and resolve incidents as defined by the SLA’s.
Knowledge/Skills
- Requires special technical knowledge of the techniques and procedures of software and network support for multiple users.
- Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
- Experience using a ticketing system
- Microsoft O365, Active Directory, Exchange and Servers
- Networking skills / knowledge routers and switches
- Experience working with a managed service provider is a plus
Sabrina Matuda - GM
IT Recruitment Consultant
I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.
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Meet the CITI Team
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Adrian Spurrier - Head of IT Talent
Head of IT Talent -
Sabrina Matuda - GM
IT Recruitment Consultant
IT & Digital Recruitment Without Guesswork
"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment
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Adrian Spurrier - Head of IT Talent
I’ve successfully built up 8 years of local industry knowledge specialising in the recruitment of Infrastructure professionals with a focus on Open Source, emerging and Cloud Technologies and DevOps Engineers. Combining strong sales skills with excellent technical knowledge, I provide exceptional service to both my clients and candidates. Please contact me for more info - adrian@citirecruitment.com
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Sabrina Matuda - GM
I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.
What Others Say
"CITI Recruitment is a rarity in the recruitment industry."
“CITI Recruitment is a rarity in the recruitment industry. They are honest, open and reliable. Their knowledge of the IT market is impressive, and their understanding of complex web content management requirements is exemplary. I have worked with CITI for over a 2 years and look forward to working with them again” - Owen B, Sitecore.