Level 2 Support Engineer
April 10, 2018
- Installs, configures, maintains, and troubleshoots a wide range of hardware/software.
- Performs hardware/software upgrades to existing computer equipment as needed.
- Provides network support which includes installing networked application software, granting access to users, creating user groups, managing shared resources, and installing peripherals.
- Monitor help desk workload and prioritise work orders effectively.
- Manage user accounts and VOIP accounts.
- Update inventory records for end users; hardware and software.
- Off-hours On-Call support when needed.
- Provide phone, remote control, and on-site break-fix support for printers, desktops, laptops, and phones.
- Set up user accounts, permissions, mailboxes, groups, and other server administration items.
- Document and update all support requests within ticketing system.
- Prioritise and resolve incidents as defined by the SLA’s.
Knowledge/Skills
- Requires special technical knowledge of the techniques and procedures of software and network support for multiple users.
- Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
- Experience using a ticketing system
- Microsoft O365, Active Directory, Exchange and Servers
- Networking skills / knowledge routers and switches
- Experience working with a managed service provider is a plus

Sabrina Matuda
IT Recruitment Consultant
I am a huge people person and spent over a decade in language studies, coaching and sales. However, an inspiring series of events got me into IT recruitment. And I’m loving it! I love building strong and long-term relationships with my clients and candidates and I take pride in ensuring that placements are a strong match for both parties. If you are looking at hiring or contemplating your next career move in IT / Software development hit me up on sabrina@citirecruitment.com.
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