Level 2 Support Engineer
April 10, 2018
- Installs, configures, maintains, and troubleshoots a wide range of hardware/software.
- Performs hardware/software upgrades to existing computer equipment as needed.
- Provides network support which includes installing networked application software, granting access to users, creating user groups, managing shared resources, and installing peripherals.
- Monitor help desk workload and prioritise work orders effectively.
- Manage user accounts and VOIP accounts.
- Update inventory records for end users; hardware and software.
- Off-hours On-Call support when needed.
- Provide phone, remote control, and on-site break-fix support for printers, desktops, laptops, and phones.
- Set up user accounts, permissions, mailboxes, groups, and other server administration items.
- Document and update all support requests within ticketing system.
- Prioritise and resolve incidents as defined by the SLA’s.
Knowledge/Skills
- Requires special technical knowledge of the techniques and procedures of software and network support for multiple users.
- Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
- Experience using a ticketing system
- Microsoft O365, Active Directory, Exchange and Servers
- Networking skills / knowledge routers and switches
- Experience working with a managed service provider is a plus
Sabrina Matuda
IT Recruitment Consultant
I am a huge people person and spent over a decade in language studies, coaching and sales. However, an inspiring series of events got me into IT recruitment. And I’m loving it! I love building strong and long-term relationships with my clients and candidates and I take pride in ensuring that placements are a strong match for both parties. If you are looking at hiring or contemplating your next career move in IT / Software development hit me up on sabrina@citirecruitment.com.
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Meet the CITI Team
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Sabrina Matuda
IT Recruitment Consultant -
Steve Revins
Senior IT Recruitment Consultant
IT & Digital Recruitment Without Guesswork
"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment
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Sabrina Matuda
I am a huge people person and spent over a decade in language studies, coaching and sales. However, an inspiring series of events got me into IT recruitment. And I’m loving it! I love building strong and long-term relationships with my clients and candidates and I take pride in ensuring that placements are a strong match for both parties. If you are looking at hiring or contemplating your next career move in IT / Software development hit me up on sabrina@citirecruitment.com.
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Steve Revins
I’ve successfully built up 5 years of local industry knowledge specialising in emerging technologies. I have a strong JAVA and Ruby on Rails following in NSW and VIC. I also have extensive experience sourcing specialist software development teams for technology companies with highly transactional, high volume, data intensive environments.
What Others Say
"CITI Recruitment is a rarity in the recruitment industry."
“CITI Recruitment is a rarity in the recruitment industry. They are honest, open and reliable. Their knowledge of the IT market is impressive, and their understanding of complex web content management requirements is exemplary. I have worked with CITI for over a 2 years and look forward to working with them again” - Owen B, Sitecore.