Product Specialist
March 29, 2019
Responsibilities:
- Provide immediate response to customer inquiries in accordance with service standards.
- Liaise with customers in order to understand the work processes and requirements that are required to be addressed by our client’s application.
- Escalate Open (unresolved) problems in accordance with current policies and procedures.
- Conduct individual and group training, product demonstrations and workshops as required
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Be a Subject Matter Expert (SME) for our client’s products.
- Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
- If required, work with our partners to identify potential changes within the parameters of the product
- Participate in on-site implementations if required
- Knowledge of clinical healthcare products
- Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
Requirements:
- 5 plus years’ experience as a Healthcare Information Manager or equivalent experience with a software Vendor
- Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer
- Experience in writing use cases, requirements, or functional documentation for healthcare applications.
- Previous experience working with healthcare applications at an in depth level
- Very good problem solving and analytical skills
- Excellent communication, inter-personal, multi-cultural, skills
- Ability to coordinate and lead team
Qualifications:
- University Degree in Technology, Science, Medical or Healthcare
- Clinical experience or degree – preferably as a Medical Doctor or Nursing – is highly regarded
On offer:
- Well-funded company with global offices
- Excellent training package
- Competitive salary package
- Career advancement
- CBD location
Sabrina Matuda
IT Recruitment Consultant
I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.
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Meet the CITI Team
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Adrian Spurrier - Head of IT Talent
Head of IT Talent -
Sabrina Matuda
IT Recruitment Consultant
IT & Digital Recruitment Without Guesswork
"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment
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Adrian Spurrier - Head of IT Talent
I’ve successfully built up 8 years of local industry knowledge specialising in the recruitment of Infrastructure professionals with a focus on Open Source, emerging and Cloud Technologies and DevOps Engineers. Combining strong sales skills with excellent technical knowledge, I provide exceptional service to both my clients and candidates. Please contact me for more info - adrian@citirecruitment.com
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Sabrina Matuda
I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.
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