Software Support Analyst
January 30, 2017
Leading global software vendor are looking for Software Support Analyst to join their growing team – Urgent requirement!
Are you passionate about technology? Are you innovative in your approach to your work? Are you fun? Are you awesome at running SQL queries to find issues in client software solutions? If this sounds like you I would be very interested in a chat…
A very successful, fun loving, passionate software vendor in the Sydney area are looking for a software support analyst to join their team. The role will encompass a number of areas but the key requirements will be to provide 1st/2nd/3rd line responses to customer issues and queries with their suite of software services.
Communication, positivity and passion for technology are hugely important in this role and within the company in general. Customer services means everything to them and for you to succeed in this role, it will mean everything to you too.
Required skills
- Software support experience (essential)
- Customer service experience (essential)
- Customer service experience in software support environment (HUGE PLUS)
- Solid SQL skills – Can you write Queries?
- Exceptional Microsoft Office skills – particularly excel for data analysis/manipulation
- Experience in a helpdesk environment (with system knowledge)
Desired skills
- A degree in an analytical discipline would be very advantageous
- Experience with Java/TomcatWeb/Apache would be ideal
- Experience with client server environment products
Sabrina Matuda
IT Recruitment Consultant
I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.
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Meet the CITI Team
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Adrian Spurrier - Head of IT Talent
Head of IT Talent -
Sabrina Matuda
IT Recruitment Consultant
IT & Digital Recruitment Without Guesswork
"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment
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Adrian Spurrier - Head of IT Talent
I’ve successfully built up 8 years of local industry knowledge specialising in the recruitment of Infrastructure professionals with a focus on Open Source, emerging and Cloud Technologies and DevOps Engineers. Combining strong sales skills with excellent technical knowledge, I provide exceptional service to both my clients and candidates. Please contact me for more info - adrian@citirecruitment.com
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Sabrina Matuda
I am a real people person and spent over a decade in language studies, coaching and sales. I have a Bachelor’s degree in Languages and Literature, a Master's degree in English and a PhD in Translation studies (#nerd). However, a serendipitous event got me into IT recruitment. And I’m loving it! Why? Recruiting has allowed me to leverage my passion for building and maintaining rewarding relationships with my clients while remaining challenged to find the perfect candidates and, in my case, it has also allowed me to keep updated with all the technology trends out there. I take pride in ensuring that placements are a strong match for both parties. There’s nothing more exciting than helping smart people find their next challenge. If I’m not working, I’m probably learning a new language, enjoying a glass of nice champagne or traveling. Also, I love meeting new people and learning new things, so feel free to connect and share your experience. :) If you are looking at hiring or contemplating your next career move in IT hit me up on sabrina@citirecruitment.com.
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