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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

Technical Support Analyst – Large IT Consulting Firm

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Technical Support Analyst – Large IT Consulting Firm

November 17, 2016

Technical Support Analyst – Large IT Consulting Firm
  
This urgent role will see you join a global Software Products and IT Consulting. You will assist our global customers to keep their business running using best-in-class products. 

The Role:

  • Working directly with IT Product Management and R&D when required to resolve an issue
  • Talking  with  customers  across  a  broad  range  of  industries  to  quickly gain  an  understanding  of various IT issues
  • Managing customer expectations to full resolution
  • Keeping the  customer and the rest of the team informed of what is happening with clear, concise and timely updates throughout an issue’s lifecycle
  • Applying a combination of analytic thinking and technical knowledge to get to the cause of an issue.

Your Attributes:

  • Experience with ITIL practices and terminology
  • Installing, configuring, administering and troubleshooting of enterprise-class solutions
  • Knowledge of RDBMS, CRM, ITSM and Application Servers
  • Reading,  writing,  troubleshooting  code/script  in  a  professional  capacity
  • Ability to listen carefully and to accurately document problems reported  by customers.
  • Good written and verbal English skills
  • Japanese language skills highly regarded
  • Excellent and professional interpersonal skills
  • Ability to comfortably and intelligently discuss complex technical concepts  with individuals from various technical and business backgrounds.
  • Customer-­facing experience, supporting an advanced software application in an enterprise environment.
  • Demonstrated ability to systematically and logically analyse problems to identify root cause
  • Demonstrated  ability  to  quickly  develop  an  understanding  of  complex  systems

If you would like more information please call Steven Harvey or Steve Wilson on 02 80709349 or apply here today if you have full Australian work rights.

  • Job Categories: IT & Telecomms ( Help Desk / Support )
  • Job Types: Permanent / Full Time
  • Job Location: Melbourne

CLICK HERE TO APPLY FOR THIS JOB

Steve Wilson

MD & Head of IT
  • author
  • author

I’m very proud to be the Founding Partner of CITI Recruitment. We’re an Award winning IT Recruitment Firm specialising in the Niche & Emerging Technologies. Our name is synonymous with the supply of highly skilled, hard-to-source, IT Professionals. Personally, I specialise in EAI, SOA, BPM and Executive IT Recruitment. Feel free to get in contact with me anytime to learn more about what we can do for your business or career.

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Meet the CITI Team


  • Steve Revins

    Senior Tech Talent Manager

IT & Digital Recruitment Without Guesswork

"Our strength lies in understanding the complete client environment, which includes not only the technology but also the mindset of the individuals working in IT environments. We provide a hiring solution that serves both the needs of its clients and candidates. We provide a premium IT talent management service supported by well thought out business processes and operating methodologies." - Steve Wilson, Founder CITI Recruitment

  • Steve Revins

    An Irish cat living the dream in Sydney I don’t know what to tell ya! Even though I’m a long way from the homeland I’ve successfully built up 5 years of local industry knowledge specialising in emerging technologies. I have a strong JAVA and Ruby on Rails following in NSW and VIC. I also have extensive experience sourcing specialist software development teams for technology companies with highly transactional, high volume, data intensive environments. Let’s catch up for a pint, but do send me a message and we’ll see what happens!

    Steve Revins

What Others Say

"CITI Recruitment is a rarity in the recruitment industry."

“CITI Recruitment is a rarity in the recruitment industry. They are honest, open and reliable. Their knowledge of the IT market is impressive, and their understanding of complex web content management requirements is exemplary. I have worked with CITI for over a 2 years and look forward to working with them again” - Owen B, Sitecore.

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